A1 Removalists Sydney Pty Ltd
www.a1removalistssydney.com.au
[email protected]
15 Malta St, Fairfield East NSW 2165
Phone: (02) 9826 7386
ABN 30 606 441 614
- Preliminary
1.1 By receiving a quote prior to the commencement of services, you enter into a legally binding contract with A1 Removalists Sydney and its affiliated contractors. You confirm that you have the authority to engage our services on behalf of all individuals involved, and that each such person is bound by these terms and conditions.
1.2 These terms apply to all services provided by A1 Removalists Sydney, including but not limited to removals, storage, and packing services.
1.3 A1 Removalists Sydney reserves the right to refuse service at its discretion without liability.
- Information & Service Allocation
2.1 We rely on all information provided by you or any authorized party acting on your behalf for the purpose of quoting and performing services. You certify that all such information is accurate and complete.
2.2 Prior to quoting and providing services, you must:
- Provide an accurate description of the volume and nature of goods to be transported or stored.
- Notify us in writing of any items that:
- Exceed 100kg, such as pianos, safes, gym equipment, or specialty items. These items require specialized manpower, tools, and handling, and will incur additional charges.
- Are considered hazardous, as A1 Removalists Sydney does not transport dangerous goods.
- Exceed $1,000 in value and require special handling.
- Rights & Care
3.1 We reserve the right to refuse service for any reason, including but not limited to the nature, weight, or value of the goods.
3.2 A1 Removalists Sydney determines the method, timing, and route of transportation.
3.3 All scheduled times are approximate, and while we endeavour to adhere to them, we are not liable for delays due to traffic, weather, or unforeseen circumstances.
3.4 Goods must be properly packed to withstand transportation risks unless A1 Removalists Sydney is contracted to package them for you.
3.5 If any information provided is inaccurate, we reserve the right to adjust service execution or pricing accordingly.
3.6 You are responsible for arranging suitable parking for the moving team. Additional costs will apply if delays occur due to parking unavailability.
- Customer Responsibilities
4.1 You warrant that:
- You have legal ownership of or authority to transport the goods.
- The items comply with relevant packaging and safety regulations.
- The premises at pick-up and delivery locations are accessible for our team.
- Removal Services
5.1 A1 Removalists Sydney is not a common carrier and assumes no liability as such.
5.2 You or an authorized representative must be present during pick-up and delivery to ensure that all goods are accounted for.
5.3 If we are unable to complete the delivery due to inaccessibility or lack of an authorized recipient, we may return, store, or reattempt delivery at your expense.
5.4 Items over 100kg, including pianos and large furniture, must be disclosed at booking and will incur additional fees. Any damage occurring to undisclosed items is at the customer’s full risk.
5.5 In cases requiring non-standard moving methods (e.g., balcony lifts, cranes), additional charges will apply.
5.6 You must ensure that necessary access points, including loading docks and elevators, are available for our use.
- Storage Services
6.1 Additional charges will apply if storage services extend beyond the agreed period.
6.2 Stored goods may be inspected upon reasonable notice.
6.3 Customers must provide reasonable notice for retrieval of stored goods, or additional charges may apply.
6.4 Our storage insurance covers up to $250,000 in liability, but customers are advised to obtain their own additional insurance for high-value items.
- Additional Services
7.1 Standard removal services do not include packing or unpacking. These services must be requested separately and will incur additional charges.
7.2 Cleaning services, if provided, do not guarantee stain removal or bond recovery.
- Payments & Charges
8.1 Services are charged based on half-hour increments unless otherwise agreed.
8.2 Payment for local moves is due one hour before job completion, while payment for interstate moves must be made at the pick-up location before departure.
8.3 Additional fees may apply for factors such as stairs, long walking distances, tolls, and difficult access points.
8.4 A 2% surcharge applies to Visa and MasterCard payments.
8.5 For local moves, deposits are non-refundable if cancelled with less than 48 hours’ notice. For interstate moves, deposits are non-refundable if cancelled with less than 72 hours’ notice.
8.6 All charges are exclusive of GST and will be added accordingly.
8.7 If third-party costs arise during the service (e.g., parking fees, additional equipment hire), you are responsible for reimbursement.
8.8 If a scheduled service date is changed at the customer’s request, additional fees may apply.
8.9 Unpaid balances may be referred to a collection agency, with legal and collection costs borne by the customer.
- Liability & Insurance
9.1 A1 Removalists Sydney does not provide full item insurance and recommends that customers obtain independent insurance for high-value goods.
9.2 We are not liable for damages arising from:
- Pre-existing defects or normal wear and tear.
- Improperly packed or prewrapped items, including prepacked boxes and prewrapped TVs, that were not inspected prior to loading.
- Items left unattended at pick-up or delivery locations.
9.3 Any damage claims must be reported before the driver leaves the delivery site. Claims reported after job completion will not be considered.
9.4 Liability for lost or missing items must be reported within 24 hours of expected delivery.
- Dispute Resolution
10.1 Disputes must be submitted in writing within 24 hours of job completion.
10.2 Compensation is assessed on a case-by-case basis and is limited to the depreciated value of the item.
10.3 Legal proceedings will be governed by New South Wales, Australia.
- General Provisions
11.1 These terms constitute the full agreement and supersede all prior agreements.
11.2 If any provision is found unenforceable, it shall be severed without affecting the enforceability of the remaining terms.
11.3 A1 Removalists Sydney may modify these terms with at least two days’ notice before changes take effect. 11.4 Notices related to this agreement must be in writing, including email communications.
By engaging A1 Removalists Sydney, you confirm that you have read, understood, and agreed to these terms and conditions.
For inquiries, please contact: 📧 [email protected] 📞 (02) 9826 7386 🌐 www.a1removalistssydney.com.au
SUBJECT TO CHANGE
We may change this terms and conditions at any time without notification.
